We do not accept returns or exchanges unless the item you purchased is defective/broken. If you receive a defective item, please contact us at email@example.com or by phone at +1 773-357-7356 with details of the product and the defect. Photo evidence may be required for verification, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
DELIVERY RETURN POLICY
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment, or with your consent, we will source the product and ship it as soon as it becomes available. Please remember to forward your “receipt” with the order number and the secret answer to the email money transfer so we accept the transfer and ship the product out as soon as possible.
Items offered on our website are only available for delivery and to adults over the age of 18. We ship all packages through UPS, USPS, DHL, FedEx prepaid delivery service. All orders are vacuum sealed and discreetly packaged.
Average delivery times to most locations are between 1-3 business days, for remote locations 3-5 days depending. So, after the product is ship out, the tracking number will be emailed to the customer. However, the tracking number can be entered on UPS, USPS, DHL, FedEx website and will give information on where the package is and when the estimated delivery time will be. Delivery times are estimates and commence from the date of shipping, rather than the date of order.
Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfil your order within two business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Sunday. Date of delivery may vary due to shipping practices, delivery location, method of delivery, and the items ordered. Products can also be delivered in separate shipments.
We ship all our products in airtight, smell-proof, vacuum-sealed bags.
Your order will arrive in a discreet, unmarked UPS, USPS, DHL, FedEx package.
Your real address and name must be on the package to ensure proper delivery.
Shipping to major centres 1-3 days, and rural locations 3-5 days. *Times may vary depending on UPS, USPS, DHL, FedEx Post
Damaged or Lost Items in Transport:
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org or by phone at +1 773-357-7356. If the contents of your package is damage we will ship you a new product free of charge, or reimburse you the cost of the product. Furthermore, Photographic evidence will be require to confirm the damages to the product.